About Us

At Floreat Medical we create the practice that we would want for our own families

Floreat Medical opened in September 2002.

Practice Principal Dr Rosanna Capolingua has lived all her life in the area and the practice responds to and is part of the local community as well as providing care to patients outside of the area.

The doctors, nurses and staff of Floreat Medical feel very much connected to the people and provide comprehensive medical and health care of the highest quality.

Floreat Medical stays abreast of issues that may be affecting the community and their health in order to provide the best contemporary advice and care.  We maintain the premises to a very high standard of maintenance, comfort and cleanliness.  We respect that our patients have chosen to come to Floreat Medical and ensure that the environment that they experience, the health care they receive and the interactions they have with those at the practice are the best that we can achieve.

Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of the patient. Floreat Medical is committed to promoting health, wellbeing and disease prevention to all patients at every opportunity. We provide the environment and systems to support the excellence of patient care and treat our patients with dignity and respect. We teach, we work collaboratively, and we respond to the community.  We do not discriminate in the provision of excellent care.

Consultations

We highly value every consultation you have with the doctor. All our doctors are highly trained, clinically skilled and keep up to date with ongoing medical professional education. We aim to keep you healthy and well, prevent any future illness or deterioration in your wellbeing, and put in place review appointments and screening to detect problems early.  You will be provided with up-to-date and clear medical information that will help you recognise the importance of your health and when routine visits are required. This is for the benefit of you and your family’s overall health. Call us or go on line to make an appointment.  Our receptionists and nurses will assist you and accommodate your needs.

To help our doctors run on time please consider the length of time you book for consultations. We suggest a brief (pop-in) appointment for a vaccination or prescription only; a standard appointment (15 minutes) for regular consultations relating to one or two concerns or a referral; a long consultation (more than 20 minutes) for new patients, mental health, careplans, travel medicine or a minor procedure; and an extended consultation (more than 40mins) for a full health assessment or mental health counselling session.

Telehealth appointments (video conferencing or telephone calls) are available for all patients, instead of a face-to-face consultation, and especially encouraged for those patients experiencing coughs/colds/sore throat/chestiness and/or fever, to reduce the risk of infection in our waiting room for patients and staff.

Appointment Reminders

If you have booked through reception a text message is sent the afternoon of the day before your appointment booking and this message allows you to confirm or cancel using your phone.

Please provide a minimum of four hours’ notice if you are unable to attend your appointment so we can reallocate your appointment to someone else. If an appointment is missed or reception is not adequately notified then a cancellation fee of up to $85.00 may apply.

Fees

Floreat Medical is a private billing practice. Your rebates will cover part of the consultation fee and our systems allow us to process your Medicare bill on the day so that the Medicare rebate is back in your account straight away. We do not routinely bulk bill patients and the fee payable is determined by the time spent with the doctor as well as the services provided during the consultation.

  • Brief consultation – $57
  • Standard consultation – $87
  • Long consultation (20mins+) – $172
  • Extended Consult (40mins+) – $240
  • Saturday Morning Consults attract an additional $10

Outstanding Accounts

We require payment on the day. You will be asked to pay any outstanding fee for visits or scripts prior to your next consultation.

Phone Calls

Our friendly receptionists will be happy to help manage your call or enquiry. We do not put patient phone calls through to the doctor during consulting sessions. Please leave a message with Reception to be passed on to the doctor. We can co-ordinate an interpreter or hearing services by prior arrangement.

Email

We may be contacted by emailing pracman@floreatmedical.com.au. However this is an administrative email and so it is not appropriate to ask medical treatment questions which require a clinician’s response. Instead, please contact Reception by telephoning 9387 6000 or make an appointment by booking online on our home page.

Repeat Prescriptions

We encourage you to make a telephone consultation with your doctor for repeat prescriptions.

In some instances you may phone to request a repeat script for certain prescribed medications (not antibiotics or contraceptives or codeine) if you have seen your doctor in the past three months or so. This is at your doctor’s discretion and a fee of $17 for the service may be payable on collection of the script.

Results Follow Up

We prefer patients come back to see their doctor to discuss test results and treatment. If you have an urgent abnormal result we will attempt to contact you as quickly as possible to make an appointment. If you wish to confirm a normal result once your doctor has reviewed it, then our nurses are available to take calls each day. We do not routinely fax, mail out or email copies of results to patients but encourage you to ask for a copy at your next consultation if this is important to you. We are now charging a $7.70 fee for results requested to be emailed to patients.

Home Visits

During normal opening hours you may request a home visit by your usual doctor. Reception can arrange this where it is safe, the doctor has agreed to be available at the appointed time, your clinical condition necessitates a visit at home rather than at the practice, you live within 2kms of the practice and you agree to pay a private fee.

Recalls & Reminders

As part of our dedication to patient care, we use the latest technology to maintain your patient record and integrate within it recall and reminder systems for your best care and your convenience.
Our doctors and nurses use our systems to record what you need and generate recalls for check-ups, investigations, immunisations and appointments. We will SMS you of your upcoming appointment so that you can access the best care you need in a timely manner. Floreat Medical also actively participates in current health issue awareness and education to keep you abreast of the latest information. If your contact details change please advise our reception staff or our nurses.

Privacy & Access to Records

All information collected by this practice in providing a health service is deemed to be private and confidential and we respect each patient’s privacy rights. Our practice is fully computerised. If you would like a copy of your records transferred to another practice our reception staff can arrange this. Prepayment of a fee is required.

Feedback & Complaints

Patient feedback is seen as an opportunity for improvement. Speak with the Practice Manager if you have a complaint. Or write to Health & Disability Services Complaints Office, GPO Box B61, Perth 6838.