Appointment Reminders
If you have booked through reception a text message is sent 24hrs before your appointment booking. Please provide a minimum of four hours’ notice if you are unable to attend your appointment so we can reallocate your appointment to someone else. If an appointment is missed or reception is not adequately notified then a cancellation fee of up to $85.00 may apply.
Fees
Floreat Medical is a private billing practice. Your rebates will cover part of the consultation fee and our systems allow us to process your Medicare bill on the day so that the Medicare rebate is back in your account straight away. We do not routinely bulk bill patients and the fee payable is determined by the time spent with the doctor as well as the services provided during the consultation.
- Brief consultation – $55
- Standard consultation – $85
- Long consultation (20mins+) – $170
- Extended Consult (40mins+) – $235
- Evening Clinic and Saturday Morning Standard Consults $95
Outstanding Accounts
We require payment on the day. You will be asked to pay any outstanding fee for visits or scripts prior to your next consultation.
Phone Calls
Our friendly receptionists will be happy to help manage your call or enquiry. We do not put patient phone calls through to the doctor during consulting sessions. Please leave a message with Reception to be passed on to the doctor. We can co-ordinate an interpreter or hearing services by prior arrangement.
We may be contacted by emailing pracman@floreatmedical.com.au. However this is an administrative email and so it is not appropriate to ask medical treatment questions which require a clinician’s response. Instead, please contact Reception by telephoning 9387 6000 or make an appointment by booking online on our home page.
Repeat Prescriptions
You may phone for prescriptions for certain regular medications, without a consultation, if you have seen your doctor in the past three months or so. This is at your doctor’s discretion and a fee of $15 for the service may be payable on collection of the script.
Results Follow Up
We prefer patients come back to see their doctor to discuss test results and treatment. If you have an urgent abnormal result we will attempt to contact you as quickly as possible to make an appointment. If you wish to confirm a normal result once your doctor has reviewed it, then our nurses are available to take calls each day. We do not routinely fax, mail out or email copies of results to patients but encourage you to ask for a copy at your next consultation if this is important to you. We are now charging a $5.50 fee for results requested to be emailed to patients.
Home Visits
During normal opening hours you may request a home visit by your usual doctor. Reception can arrange this where it is safe, the doctor has agreed to be available at the appointed time, your clinical condition necessitates a visit at home rather than at the practice, you live within 2kms of the practice and you agree to pay a private fee.
Recalls & Reminders
As part of our dedication to patient care, we use the latest technology to maintain your patient record and integrate within it recall and reminder systems for your best care and your convenience.
Our doctors and nurses use our systems to record what you need and generate recalls for check-ups, investigations, immunisations and appointments. We will SMS you of your upcoming appointment so that you can access the best care you need in a timely manner. Floreat Medical also actively participates in current health issue awareness and education to keep you abreast of the latest information. If your contact details change please advise our reception staff or our nurses.
Privacy & Access to Records
All information collected by this practice in providing a health service is deemed to be private and confidential and we respect each patient’s privacy rights. Our practice is fully computerised. If you would like a copy of your records transferred to another practice our reception staff can arrange this. Prepayment of a fee is required.
Feedback & Complaints
Patient feedback is seen as an opportunity for improvement. Speak with the Practice Manager if you have a complaint. Or write to Health & Disability Services Complaints Office, GPO Box B61, Perth 6838.
